Return & Refund Policy
Thank you for your purchase. We hope you are happy with your order. However, if you are not completely satisfied with your purchase for any reason, you may return it to us. Please see below for more information on our return policy.
RETURNS In order to qualify for a refund, you must send the product back within 30 calendar days of your purchase. The item must be returned in its original received condition with no damage of any kind.
RETURN PROCESS To return an item, please contact customer service to obtain a Return Address. Once you receive the address, securely pack the item in its original packaging and [include your proof of purchase].
Return shipping is complimentary in certain situations. If you return an item for reasons unrelated to our store error, return‑shipping costs will be subtracted from your refund.
REFUNDS After we receive your returned item and inspect its condition, we will process your refund or exchange. Please allow a minimum of 30 calendar days from the date your item arrives at our facility for return or exchange processing. Refunds may take 1‑2 billing cycles to post to your credit card statement, depending on your card issuer. You will receive an email notification once your return has been processed.
EXCEPTIONS The following items cannot be returned or exchanged: perishable goods intimate apparel gift cards custom‑made items digital products
For defective or damaged merchandise, please reach out to us using the contact information below to arrange your refund or exchange.
QUESTIONS If you have any questions regarding our return policy, please get in touch via our Support Center.
Orders may be canceled if your cancellation request is submitted before shipment and the website shows cancellation is available. Our store applies no fixed cutoff window for order cancellations. As long as your order has not shipped, we support order cancellation requests. After you place an order, we will begin processing it within 2‑3 business days.
Please Note If a return is customer‑initiated, the customer is responsible for return‑shipping fees. Exact charges depend on the courier you select. If items arrive damaged or incorrect due to our error, you will not be responsible for return‑shipping costs.
Return Responsibility Initiate your return request and obtain the return address by contacting customer service. After receiving the address, securely repack the item in its original packaging and include [your receipt].
We will issue a full refund in the following scenarios: Received merchandise is defective or damaged
We accept no return liability for goods that have not yet shipped.
Non‑refundable fees: Charges for expedited‑shipping upgrades selected at checkout.
Return Costs from the US to Our Warehouse – Multiple Options Available:
📦 Small Parcels (up to 2 kg) Standard (USPS/UPS): $10‑22 | 10‑25 Business Days Express (DHL Express/FedEx): $42‑78 | 3‑7 Business Days Economy: Local Courier ($5‑12) | 4‑15 Business Days / Special Clearance Line (approx. $54) | 5‑10 Business Days
📦 Medium Parcels (2‑10 kg) Standard (USPS/UPS): $30‑60 | 15‑30 Business Days Express (DHL Express/FedEx): $88‑178 | 4‑10 Business Days Economy: Air Freight Special Line (from $7/kg) | 5‑10 Business Days / Local Logistics (from $11) | approx. 16 Business Days
📦 Large Parcels (>10 kg) Economy: Ocean Freight/LCL ($7‑11/kg) | 28‑40 Business Days / Rail Freight (transit time between air and ocean freight) | 18‑20 Business Days
Important Notes: Please include your return documentation to avoid unexpected customs charges! Economy shipping options feature longer transit times — select your service based on how quickly you need your return delivered. If a return is initiated by the customer, the customer covers all shipping costs. Actual rates are determined by your chosen courier. If goods arrive damaged or incorrect due to our mistake, you will not need to pay return‑shipping fees. For bulk shipments (>45 kg), you may negotiate discounted rates directly with freight carriers.
Refund Information
- Refund Method: Refunds will be issued back to your original payment method (credit card, PayPal, debit card, etc.), matching how you paid for your order.
- Refund Processing Time: Once our warehouse receives and validates your returned package (typically 3‑5 business days after delivery to our facility), we will process your refund within 5‑7 business days. Final posting to your account depends on your payment provider and generally takes an additional 3‑10 business days.
